Exploring term Fall 2023 Change

    ADMN407

    Managing Service Delivery

    Explores challenges facing public sector managers who develop or transform public services with a strong focus on service recipients. Examines the drivers of service transformation, surveys the ways that public services can be reformed; and presents frameworks to assess service needs, engage service recipients and stakeholders, implement new delivery arrangements (including networks and partnerships), manage across boundaries, conduct performance measurement and ensure accountability.

    Lecture: 0h
    Lab: 0h
    Tutorial: 0h
    Credits: 1.5